Customer Service Associate - Mombasa (4 Positions)

Java House is a leading casual dining brand in East Africa, best known for its high-quality coffee, freshly prepared meals, and warm, contemporary dining experience. Founded in Kenya, the brand has grown into a regional favorite with outlets across Kenya, Uganda, Rwanda, and beyond. Java House is recognized for its commitment to quality, consistency, and customer experience, offering a menu that blends global café culture with local tastes.
Job Duties

• Carry out all all branch operations – stock taking, record keeping etc.
• Manage branch margins and costs through proper procedures.
• Achieve revenue targets.
• Handle customer complaints and ensure branch NPS score is achieved.
• Follow all food health and safety practices.
• Represent assigned units in meetings.
• Adhere to company policies.
• Ensure the unit is well stocked to par level and any other order is placed with the right supplier.
• Ensure safe custody of all branch property and assets.
• Upholds working ethics and ensures the same is maintained.
• Manage branch float and revenue.
• Manage Food Safety standards as per the set company KPIs.
• Carry out tasks as may be assigned by Superiors.
• Ensure cleanliness of the branch.

Qualifications

1. One year working experience

Apply Below