Guest Relations & Reservations Officer

Bliss Resort, Nyali – Mombasa is seeking a professional, customer-focused and results-oriented Guest Relations & Reservations Officer to join our team.The successful candidate will manage reservations, respond to guest enquiries, handle bookings and cancellations, maintain strong guest relationships, resolve concerns, and actively promote the resort’s rooms and services.
Requirements:

• Diploma/Degree in Hospitality, Tourism, Business or related field
• Minimum 2 years’ experience in hotel reservations, front office or guest relations
• Experience with Hotel PMS and OTA platforms is an added advantage
• Excellent communication and customer service skills
• Strong sales, upselling and problem-solving abilities
• Ability to work effectively under pressure and as part of a team

How to Apply

• Interested candidates should submit their CV and relevant documents to hr@bliss.co.ke