Host/Hostess (2 Positions)

PrideInn Paradise Beach Resort & Spa is a premier beachfront resort located along the stunning Shanzu coastline in Mombasa, Kenya. Blending modern luxury with authentic coastal charm, the resort offers guests an unforgettable experience of relaxation, adventure, and world-class hospitality. We are currently hiring for the following position:
 Position: Host/Hostess (2 Positions)
Job Summary

1. We are seeking a friendly and professional Host/Hostess to join our team. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

Key Responsibilities

• Greet and welcome guests warmly and professionally
• Manage reservations and seating arrangements efficiently
• Escort guests to their tables and provide menus
• Maintain an organized and clean reception area
• Coordinate with wait staff to ensure smooth service flow
• Handle customer inquiries and special requests promptly
• Manage waiting lists during peak hours
• Communicate effectively with kitchen and bar staff
• Promote special offers or menu items as directed by management
• Handle cash and credit card transactions when required
• Assist in maintaining the overall cleanliness and appearance of the restaurant

Qualifications & Requirements

• Diploma or Certificate in Hotel Management
• Minimum of 2 years’ experience in a similar role within the hospitality industry
• Fluency in English (knowledge of Swahili or other local languages is an added advantage)
• Strong communication and interpersonal skills
• Excellent customer service orientation
• Basic knowledge of restaurant operations and dining etiquette
• Ability to work in a fast-paced environment
• Proficiency in reservation systems and point-of-sale (POS) software
• Well-groomed appearance with a positive attitude
• Flexibility to work evenings, weekends, and holidays
• Physical stamina to stand for extended periods
• Strong multitasking and organizational skills
• Ability to remain calm and professional under pressure

Apply below before deadline 27th February 2027