Receptionist

PrideInn Paradise Beach Resort & Spa is a premier beachfront resort located along the stunning Shanzu coastline in Mombasa, Kenya. Blending modern luxury with authentic coastal charm, the resort offers guests an unforgettable experience of relaxation, adventure, and world-class hospitality. We are currently hiring for the following position:

1. Receptionist (1 Position)

Job Summary

• We are seeking a friendly, professional, and highly organized Receptionist to join our team. The ideal candidate will be the first point of contact for guests and clients, ensuring a warm welcome while providing efficient front desk services.

Key Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Handle check-ins and check-outs efficiently
• Respond to guest inquiries, requests, and complaints in a timely manner
• Maintain accurate guest records and reservations
• Process payments and issue receipts
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Adhere to company policies and standard operating procedures

Qualifications & Requirements

• Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field
• Proven experience as a receptionist or in a customer service role (preferably in hospitality)
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and hotel management systems (e.g., Opera is an added advantage)

Key Competencies

• Customer service orientation
• Attention to detail
• Problem-solving skills
• Team player with a proactive approach
• High level of integrity and professionalism
• Experience Length: 3 Years