Senior Officer - Debt Recovery

Rafiki Microfinance Bank
Mombasa

Job Description

We are seeking a qualified Senior Officer - Debt Recovery to support effective debt recovery and manage litigation risk while safeguarding the Bank’s interests.
Key Responsibilities
  • Manage debt collection & non-performing loan recovery across the Coastal region.
  • Conduct customer visits for negotiations, settlements & relationship management.
  • Maximize recoveries while maintaining profitability & compliance.
  • Collaborate with branches, Head Office team and external legal partners.
  • Handle collateral assessments, property auctions and disposal strategies.
  • Represent the Bank in litigation, ADR & public auctions.
  • Maintain accurate records & recommend provisions per CBK regulations.

Key Competencies, Skills, Qualifications and Experience
  • Bachelors’ degree in a business-related field.
  • 2-4 years of working experience.
  • Evaluation skills and Interpersonal skills.
  • Organizing and planning skills.
  • Confidentiality and Integrity.
  • Negotiation and Analytical skills.

How to Apply
  1. Send your cover letter and CV to hr@rafiki.co.ke quoting "Senior Officer-Debt Recovery" as the subject.
Application Deadline: Apply on or before 9th February 2026 at 5:00 PM.