Senior Support - ICT

Pwani Oil Group is one of East Africa’s leading manufacturers of edible oils, fats, soaps, and detergents. Based in Kikambala, Kilifi County, the company is committed to quality, innovation, and empowering communities through trusted household brands such as Fresh Fri, Salit, and Sawa.
Senior Support – ICTKEY RESPONSIBILITIES

• End-User Support & Service Delivery

Deliver first- and second-level IT support, resolve and escalate user incidents, maintain end-user devices and applications, and ensure service restoration and user satisfaction.

• Incident & Problem Management

Log, track, resolve, and document incidents within SLAs, and support problem management and root cause analysis.

• Preventive Maintenance & Asset Support

Perform preventive maintenance, system upgrades, security updates, manage ICT assets, and enforce security compliance.

• User Training & Knowledge Management

Provide user training, maintain documentation, share technical knowledge, and promote ICT best practices.

• Reporting & Continuous Improvement

Prepare support reports, identify improvements, support ICT standards, and contribute to ICT projects and upgrades.
QUALIFICATION

• Bachelor’s degree in IT, Computer Science, or related field
• Relevant ICT certifications are an added advantage
• 3–5+ years’ experience in ICT user support or service desk roles
• Strong knowledge of Windows, Linux, and macOS
• Experience with Microsoft 365, endpoint, and remote support tools
• Understanding of networking basics and endpoint security
• Proven ability to troubleshoot hardware, software, and peripherals

How to Apply

• Send CV and Cover letter to Email: jobs@pwani.net Deadline: 26th February 2026