Community Outreach Officers

Job Description

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi.
CIC Insurance is hiring for the following position:

1. Community Outreach Officer

• The Community Outreach Officers will play a key role in driving growth of CIC Microinsurance by generating new business, engaging communities and institutions and promoting Microinsurance products within the assigned regions and sectors. The position involves lead generation, relationship management, client education and ensuring efficient service delivery in collaboration with internal teams.

Key Responsibilities

• Lead Generation & Prospecting: Identify and recruit new clients and intermediaries (cooperatives, MFIs, registered groups and bancassurance partners) while reactivating dormant accounts and expanding CICs outreach channels.
• Client & Partner Engagement: Conduct community sensitization, product presentations, and trainings for clients and intermediaries to drive awareness and product uptake.
• Sales Support & Administration: Prepare proposals and quotations, follow up on leads, track sales pipelines, and collaborate with underwriting and customer service teams to ensure smooth client onboarding.
• Market Intelligence: Gather and share insights on market trends, customer needs, and competitor activities to support continuous product improvement.
• Target Achievement: Consistently achieve individual and team sales targets while upholding CICs brand values, customer satisfaction, and policy persistency.

Qualifications

• Minimum of a Diploma in a business-related field.
• A Bachelors degree is desirable.
• Professional qualifications in Insurance (COP/ECOP/Diploma in Insurance – AIIK/CII/LOMA) are an added advantage.
• Excellent communication, presentation, and interpersonal
• Strong negotiation and problem-solving
• Proven experience in community engagement, sales, or field mobilization will be an advantage.
• Age: 25 years and above.

How to apply

• Interested applicants should apply through the apply now button