Customer Experience Officer and Pharmaceutical Technologist

Premier Hospital, a leading private healthcare facility in Nyali, Mombasa, is committed to delivering high-quality emergency, outpatient, and inpatient services. Our care philosophy is centered on a patient-focused approach that promotes holistic well-being. Guided by the values of Compassion, Care, and Competence, we strive to provide exceptional healthcare in a serene and supportive environment.We are pleased to invite applications for the following positions:

1. Customer Experience Officer
2. Pharmaceutical Technologist

1.  Customer Experience Officer

• Reporting to the Customer Experience Co-Ordinator, the Customer Experience Officer will support the efficient delivery of customer service, enhance patient and visitor satisfaction, manage patient flow and enquiries, and maintain high standards of service across the hospital.

Minimum Requirements / Qualifications

• Diploma in Front Office Operations, Hospitality Management, or a related field.
• Formal training in customer service or customer care.
• 2–3 years of experience in a customer-facing role within a busy service environment.
• Experience in a hospital or healthcare setting is an added advantage.
• Strong interpersonal and communication skills.
• High levels of empathy, patience, and problem-solving ability.
• Excellent time management and organizational skills.

2. Pharmaceutical Technologist

• Reporting to the Pharmacy Manager, the Pharmaceutical Technologist will support the safe, accurate, and efficient preparation, dispensing, and inventory management of medications across Premier Hospital pharmacy units, while ensuring compliance with safety and regulatory standards.

Minimum Requirements / Qualifications

• Diploma in Pharmacy.
• At least 2 years experience, with at least 1 year in a busy hospital setup.
• Proficiency in MS Office Suite, including Excel, Word, and PowerPoint.
• Excellent written and oral communication skills.
• Good interpersonal skills and ability to work effectively within a team.
• Ability to work under pressure with minimum supervision in a fast-paced environment.

How to Apply

• If you meet the above qualifications, send your CV, Cover Letter, Expected Salary, Testimonials, and 3 Referees to:
• Email: careers@premierhospital.org
• Deadline: 30 September 2026, 5:00 PM