Customer Service Representative

Teleperformance Kenya is a trusted leader in customer experience management and business process outsourcing (BPO), offering innovative, technology-driven solutions to both local and international clients. The company is known for delivering exceptional customer support while creating meaningful employment opportunities and building digital skills within the workforce.

1. Operations Customer Expert (Customer Service Representative)
2. Location: Mombasa

Job Summary

• This role includes technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including providing customer service and support via phone, online chat, or text.

Key Responsibilities

• Respond to customer inquiries and resolve complaints professionally.
• Provide support via phone, email, online chat and text.
• Maintain accurate customer records and databases.
• Build strong customer relationships and ensure customer satisfaction.
• Handle data entry, research and troubleshooting.
• Work with colleagues to improve customer service processes.

Requirements

• At least 1 year of customer service experience.
• Diploma/Degree in a relevant field.
• Typing speed of 40 WPM with at least 90% accuracy.
• C1 English proficiency and excellent grammar.
• Proficiency in MS Word, Excel and other IT programs.
• Strong communication and interpersonal skills.
• Self-motivated, proactive and able to multitask.
• Ability to learn quickly and work in a fast-paced environment.
• Willingness to work day and night shifts.