Operations and Business Development

The Aga Khan Hospital, Mombasa—a key institution within the Aga Khan Health Service, Kenya (AKHS)—is part of a regional network of hospitals and outreach centers across East Africa. AKHS is one of the most comprehensive private not-for-profit health care systems in the developing world, committed to delivering accessible, high-quality medical services. The Hospital is seeking dedicated and qualified professionals for the following positions:

1. Operations and Business Development

Key Responsibilities

• Day-to-Day Management: Oversee operations across outpatient (OPD), ambulatory care, Accident & Emergency (A&E), inpatient services, and diagnostics to ensure smooth patient flow, efficient capacity utilization, and safe care.
• Performance Monitoring: Track and optimize core KPIs, including patient volume, bed occupancy, average length of stay (ALOS), wait times, turnaround times, and resource allocation.
• Continuous Improvement: Design and implement process improvement initiatives to elevate quality standards, patient access, and operational productivity.
• Workforce & Resource Planning: Partner with HR and clinical leads on workforce scheduling, team development, performance management, and equipment maintenance/capital asset planning.
• Compliance & Governance: Ensure strict adherence to hospital policies, quality accreditation standards, regulatory guidelines, clinical governance, and patient safety protocols.

• Growth Strategy: Support the formulation and implementation of the hospital’s business development, marketing, and commercial growth strategies.
• New Service Lines: Evaluate market opportunities to introduce new clinical services, service-line expansions, and care packages aligned with clinical capabilities and financial targets.
• Market Intelligence: Monitor healthcare industry trends, competitor activities, referral networks, and customer demands to inform strategic decisions.
• Strategic Partnerships: Build and maintain active relationships with corporate clients, insurance providers, referring physicians, and healthcare organizations to grow patient volume and referrals.

• Brand & Marketing Oversight: Lead marketing campaigns, professional outreach, CME events, and community engagement to increase visibility and service utilization.
• Patient Experience: Utilize Net Promoter Score (NPS), patient feedback, and complaints to drive service quality enhancements.
• KPI Reporting: Evaluate marketing and business development effectiveness through agreed metrics (campaign ROI, corporate client retention, referral growth, and revenue contribution).

Qualifications & Key Competencies
Education

• Bachelors Degree: Business Administration, Healthcare Management, Operations Management, Marketing, or a related field (Required).
• Masters Degree: MBA (Marketing focus preferred) or Masters in Healthcare Administration/Management (Desirable).

Experience

• 5–7 years of progressive management experience, ideally within a hospital or healthcare environment.
• Proven track record in healthcare operations, clinical service delivery, and process improvement.
• Demonstrated success in business development, corporate relationship management, marketing, and revenue growth.
• Strong leadership background with experience managing cross-functional and multidisciplinary teams.

Core Competencies

• Strategic & Commercial Acumen: Strong business acumen, data analysis capability, and market research skills.
• Operational Execution: Ability to translate strategy into actionable, measurable operational plans.
• Stakeholder Management: Excellent interpersonal, negotiation, and communication skills to influence clinical and non-clinical partners.
• Quality & Patient Focus: Passionate about service excellence, patient safety, and continuous quality improvement.

How to Apply

• Interested candidates should submit a detailed Curriculum Vitae (CV), including three professional referees, current salary, and expected salary, to:
• Email: recruitment.msa@akhskenya.org
• Application Deadline: October 9, 2026
• Subject Line: Please state the exact position title (Operations and Business Development Manager).