Technical Operations Intern (5 Vacancies)

Mawingu is a fast-growing company seeking to disrupt the internet industry across rural Kenya. Utilizing our innovative technology, we combine wireless and fiber technology and solar power to distribute low-cost, affordable, and reliable internet to all our customers nationwide. Our mission is to open opportunities by creating a world where all people, without exception, can harness the power of the internet to prosper.

1. Position: Technical Operations Intern
2. Location: Kilifi, Malindi, Mpeketoni, Kisii, Kakamega & Nanyuki

Role Summary

• The Technical Intern supports field installations, equipment recovery, and customer support activities, focusing on SME/Enterprise clients. The role involves ensuring quality installations, maintaining customer satisfaction, and assisting the technical and sales teams to meet service and revenue targets.

Key Responsibilities

• Support SME/Enterprise installations and repairs.
• Manage installation orders to meet revenue goals.
• Provide timely feedback and reports on installation progress.
• Liaise between clients, contractors, and design teams.
• Commission and test equipment post-installation.
• Ensure compliance with safety and operational policies.
• Be available for emergency technical support.

Requirements

• Diploma/Bachelor’s in Telecommunication, Electrical, IT, or related field.
• At least 6 months of ISP field installation experience.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office.
• Customer-focused with solid technical and organizational abilities.
• Candidates must have a valid driving license.

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