Universal Banker

Job Description

Absa Bank is a leading financial institution offering personal and business banking, corporate and investment banking, and wealth management services.
Universal Banker

• Job Purpose: To provide excellent customer experience, deliver exceptional branch business growth and profitability. To observe compliance & control requirements, keeping high level of bank standards.

Key Accountabilities

• Drive branch business growth, new customer acquisition, portfolio growth and cross-selling.
• Develop customer relationships and identify new market opportunities.
• Promote banking products and achieve set sales and revenue targets.
• Monitor portfolio risks and ensure compliance with banking policies, KYC and AML requirements.
• Deliver excellent customer service and meet account opening, loan processing and query response TATs.
• Resolve customer complaints and maintain high customer satisfaction.
• Support branch sales strategies, marketing campaigns and performance plans.
• Maintain accurate customer records and ensure proper documentation.
• Support staff development, teamwork, training and succession planning.
• Manage costs and ensure effective internal controls and operational standards.

Preferred Qualification

• Business-related Degree.
• Knowledge of banking products and services including accounts, loans and credit cards.
• Proven track record of achieving sales targets and driving business growth.
• Strong sales, relationship management and customer service skills.
• High attention to detail and sense of urgency.
• Ability to work under pressure and meet tight deadlines.
• Flexible, adaptable and able to work effectively with staff at all levels.
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)